Recent Customer Service Issues Within Cricket Equip

Lead effective workplace relationships Assessment Task 2: Project Part A Agenda Template To: ben@cricketequp.com.au ,sam@cricketequip.com.au, ruth@cricketequip.com.au From: ken@cricketeqip.com.au Subject: Recent customer service issues within Cricket Equip Date: 20/03/16 Meeting topics to be discussed 1. Meeting opening and welcome 9.00am-9.30am 2. Current customer service complaints within Cricket Equip 10.30am -11.00am 3. Cricket Equip customer service standard and procedures 11.00am-11.30am 4. Recommendations for customers service and complaints and improvements 11.30- 12.00am 5. Staff feedback on how customer service can be improved 12.00aam-12.30am 6. Staff training needs of customer service 12.30am-1.00am 7. Meeting closure†¦show more content†¦in house training, coaching and mentoring, external training, etc. You should explore at least one external opportunity and construct an email that you might send to an external training provider seeking information about the training. Your email must be written clearly and respectfully. Include a copy of the email as an appendix to the one page report as indicated below. Range of opportunities for staff training (Students please selection 4 options from: Career planning Explanation Identify staff’s knowledge and skill expertise and providing the coaching to improve their knowledge for the purposes of advancement of their future career developments this will help the staff to handle all kind of situation Accredited and non-accredited- training Attend the formal training courses offered by the accredited training providers and gain the training certificates which is best for Carrere and future Buddy systems Staffs are paired up to improve their knowledge and help each other during the learning process which makes the activities and task eaiser Coaching Use questions and feedbacks to help learners learning process. It is a process to help staffs performance level and concentrate on the tasks outcome which is very important to know the rating of the work Mentoring Share information, experiences and give and receive advices and guidance.it is to create a positive influence on staffs professional work resulting from the relationship. An email toShow MoreRelatedRecent Customer Service Issues Within Cricket Equip Essay1966 Words   |  8 Pagescom.au; Subject: Recent customer service issues within Cricket Equip Date: 22/10/16 Meeting topics to be discussed 1.10am – 10:10am: Meeting introduction and welcome. 2. 10:10am – 10:30am: Current customer service issues within Cricket Equip: †¢ It takes too much time to fix an issue. †¢ Promises that aren’t maintain (get up promising, lower delivering). †¢ Being behave towards rudely or with doubt. †¢ Being moved past and past from person to person, and having to duplicate the issue every time. †¢ HavingRead MoreRecent Customer Service Issues Within Cricket Equip1429 Words   |  6 PagesSubject: Recent customer service issues within Cricket Equip Date: 15/10/2015 Meeting topics to be discussed: 1. Meeting opening and welcome. 900am - 920am 2. Current customer service complaints within Cricket Equip. 920am - 950am 3. Cricket Equip’s customer service standards and procedures. 950am - 1020am 4. Recommendations for customer service actions and improvement. 1020am - 1050am 5. Staff feedback on how customer service can be improved. 1050am - 1120am 6. Staff training needs of customer serviceRead MoreRecent Customer Service Issues Within Cricket1179 Words   |  5 PagesSubject: Recent customer service issues within Cricket Equip Date: 18/05/2016 Meeting topics to be discussed: 1. Meeting introduction and welcome. 8Am – 8:10am 2. Current customer service issues within Cricket Equip. 8:10am – 8:50am 3. Cricket Equip’s customer service standards and requirements. 8:50Am – 9:30am 4. Recommendations for customer service improvement. 9:30am – 9:55am 5. Staff feedback on how customer service can be improved. 10Am – 10:20am 6. Staff training needs of customer service. 10:20amRead MoreCustomer Service Issues Within Cricket2343 Words   |  10 PagesMarketingDept@Cricketequip.com.au; Subject: Recent customer service issues within Cricket Equip Date: 21/10/15 Meeting topics to be discussed: 1. Meeting introduction and welcome. 9.00 am – 9.10 am 2. Current customer service issues within Cricket Equip. 9.10 am – 9.45 am 3. Cricket Equip’s customer service standards and requirements. 9.45 am – 10.00 am 4. Recommendations for customer service improvement. 10.00 am – 10.30 am 5. Staff feedback on how customer service can be improved. 10.30 am – 11.00 amRead MoreOrganisation Structure Training8962 Words   |  36 Pagesaward Best market share of 61% Record 23% CSD’s growth. It has won numerous marketing excellence awards. 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We developed what we have termed The Created Future’ (page 04), which sets out some ambitious goals for the organisation to achieve by 2010. I am convinced that, as we achieve these goals, we will see increased contribution Recent Customer Service Issues Within Cricket Equip Agenda Template To: luke@Cricketequip.com.au; sam@Cricketequip.com.au; jennifer@Cricketequip.com.au; From: kelly@Cricketequip.com.au; Subject: Recent customer service issues within Cricket Equip Date: 15/10/2015 Meeting topics to be discussed: 1. Meeting opening and welcome. 900am - 920am 2. Current customer service complaints within Cricket Equip. 920am - 950am 3. Cricket Equip’s customer service standards and procedures. 950am - 1020am 4. Recommendations for customer service actions and improvement. 1020am - 1050am 5. Staff feedback on how customer service can be improved. 1050am - 1120am 6. Staff training needs of customer service. 1120am - 1150am 7. Meeting closure and conclusion. 1150am - 1200am Part B Meeting purposes: To identify the reasons for the customer service complaints and find out the ways to improve its customer service standard and levels. Seek feedback on ideas and customer service training requirements: †¢ Listening and active listening: Cricket Equip’s staffs need to improve the required skills of active listening. This includes seeking information from what customers have informed, confirmed what they have informed and interpreting their requirements. †¢ asking questions to gain information, clarify ambiguities and adequately understand requirements: all the staffs should demonstrate the required skills to articulate, interpreting and checking with customers to understand what their needs, wants and expectations are. Meeting presentation: (Attached asShow MoreRelatedRecent Customer Service Issues Within Cricket Equip Essay1966 Words   |  8 Pagescom.au; Subject: Recent customer service issues within Cricket Equip Date: 22/10/16 Meeting topics to be discussed 1.10am – 10:10am: Meeting introduction and welcome. 2. 10:10am – 10:30am: Current customer service issues within Cricket Equip: †¢ It takes too much time to fix an issue. †¢ Promises that aren’t maintain (get up promising, lower delivering). †¢ Being behave towards rudely or with doubt. †¢ Being moved past and past from person to person, and having to duplicate the issue every time. †¢ HavingRead MoreRecent Customer Service Issues Within Cricket Equip1345 Words   |  6 PagesFrom: ken@cricketeqip.com.au Subject: Recent customer service issues within Cricket Equip Date: 20/03/16 Meeting topics to be discussed 1. Meeting opening and welcome 9.00am-9.30am 2. Current customer service complaints within Cricket Equip 10.30am -11.00am 3. Cricket Equip customer service standard and procedures 11.00am-11.30am 4. Recommendations for customers service and complaints and improvements 11.30- 12.00am 5. Staff feedback on how customer service can be improved 12.00aam-12.30am 6Read MoreRecent Customer Service Issues Within Cricket1179 Words   |  5 PagesSubject: Recent customer service issues within Cricket Equip Date: 18/05/2016 Meeting topics to be discussed: 1. Meeting introduction and welcome. 8Am – 8:10am 2. Current customer service issues within Cricket Equip. 8:10am – 8:50am 3. Cricket Equip’s customer service standards and requirements. 8:50Am – 9:30am 4. Recommendations for customer service improvement. 9:30am – 9:55am 5. Staff feedback on how customer service can be improved. 10Am – 10:20am 6. Staff training needs of customer service. 10:20amRead MoreCustomer Service Issues Within Cricket2343 Words   |  10 PagesMarketingDept@Cricketequip.com.au; Subject: Recent customer service issues within Cricket Equip Date: 21/10/15 Meeting topics to be discussed: 1. Meeting introduction and welcome. 9.00 am – 9.10 am 2. Current customer service issues within Cricket Equip. 9.10 am – 9.45 am 3. Cricket Equip’s customer service standards and requirements. 9.45 am – 10.00 am 4. Recommendations for customer service improvement. 10.00 am – 10.30 am 5. Staff feedback on how customer service can be improved. 10.30 am – 11.00 amRead MoreOrganisation Structure Training8962 Words   |  36 Pagesaward Best market share of 61% Record 23% CSD’s growth. It has won numerous marketing excellence awards. Secret Formula: Reaching out to the customer + Developing excellent people + Supporting by the winning culture = Leadership in the marketing. 2 PROFILE OF THE PRODUCTS OR SERVICES: Brand name: Coca-Cola Product type: Soft drink Ticker Symbol: KO Stock Exchange: NYS Year of establishment: 1886 State of incorporation:Read MoreHrm Practices at Infosys14494 Words   |  58 Pagesdoor each evening. We have to make sure that they come back the next morning. (Narayana Murthy, CEO Infosys). Infosys technology, a leading software company based in India, was voted as the best employer in the country in many HR surveys in the recent years. The company is well known for its employee friendly HR practices. Though Infosys has grown to become a US $ 2 billion company by the year 2006, it has still retained the culture of a small company. Infosys attracts the best talent from acrossRead MoreHrm Practices at Infosys14505 Words   |  59 Pageseach evening. We have to make sure that they come back the next morning. (Narayana Murthy, CEO Infosys). Infosys technology, a leading software company based in India, was voted as the best employer in the country in many HR surveys in the recent years. The company is well known for its employee friendly HR practices. Though Infosys has grown to become a US $ 2 billion company by the year 2006, it has still retained the culture of a small company. Infosys attracts the best talent from acrossRead MoreIntroduction of Sahara India Pariwar16656 Words   |  67 Pagesbusiness conglomerate with interests in housing, entertainment, media and aviation. Sahara Group is in entertainment and news television channels, a newspaper, and claims to own some 33,000 acres of real estate across India. It also sponsors the Indian cricket and hockey teams and intends to move into life insurance, housing finance, consumer products, sportswear, and healthcare. Sahara Group has come up with one of the most prestigious real estate projects in India, namely Aamby Valley Project. The projectRead MoreAdidas Marke ting Plan20768 Words   |  84 Pages†©adidas†©is†©facing†©an†©array†©of†©opportunities†©that†©it†©can†©choose†©to†©capitalize†© on,†©which†©requires†©it†©to†©partially†©change†©its†©focus†©in†©order†©to†©seek†©out†©less†©established†© markets†©of†©consumers†©that†©have†©a†©huge†©potential†©for†©future†©growth,†©profits†©and†©customer†© loyalty.†©Adidas†©is†©also†©facing†©issues†©with†©the†©communication†©between†©its†©customers†©and†©the†© company,†©and†©how†©that†©affects†©sales†©volumes.†©If†©Adidas†©continues†©on†©its†©current†©path†©it†©will†© likely†©continue†©to†©survive†©in†©its†©market,†©but†©it†©will†©also†©continue†©to†©be†©wholly†©dominated†©by†© Nike.†©HoweverRead MoreCoca Cola Sabco12641 Words   |  51 Pagesthe conviction that business practices rooted in these universal principles contribute to a more stable, equitable and inclusive global market and help to build more prosperous and thriving societies. 2007 represented a year of considerable change within Coca-Cola Sabco (Pty) Ltd. We developed what we have termed The Created Future’ (page 04), which sets out some ambitious goals for the organisation to achieve by 2010. I am convinced that, as we achieve these goals, we will see increased contribution